Delivery and Exchanges
In stock. Dispatched within 2 to 3 business days.
Delivery
- Orders are dispatched within 2 to 3 business days of payment. Choose how you would like to receive yours at checkout:
- PEP Paxi (Collect nearby, R69.00): collect at your nearest PEP store, 7 to 9 business days after dispatch.
- PUDO (Collect nearby, R69.00): collect from a locker near you, 1 to 3 business days after dispatch.
- Aramex (Courier, R129.00): delivered to your door, 2 to 3 business days after dispatch.
- PostNet (Courier, R129.00): collect at a PostNet counter, 2 to 3 business days after dispatch.
- The Courier Guy (Courier, R129.00): delivered to your door, 2 to 4 business days after dispatch.
- For collection options you will be notified when your parcel is ready. Collect it with your ID and collection code within the courier's collection period.
- Uncollected parcels are returned to us. Redelivery is charged at the courier's standard rate.
- Delivery times are estimates. If your order is delayed, contact us and we will help you track it and put it right.
International orders
- Online checkout delivers within South Africa. For delivery anywhere else, email orders@viralverbatim.co.za with your country, delivery address and the items you would like.
- We will reply with a delivery quote and a secure payment link.
- Customs duties and import taxes are paid by the recipient.
Size exchanges
- Wrong size? Exchange it within 7 days of collection.
- Items must be unworn, unwashed and in their original condition.
- Email returns@viralverbatim.co.za with your order number. You cover the courier cost to return it. We cover sending the replacement.
Change of mind
- You may cancel an online purchase within 7 days of receiving it. We refund the price paid, less the cost of returning the item, within 30 days of receiving it back.
Faulty or damaged items
- Please report faulty or damaged items within 30 days of delivery to returns@viralverbatim.co.za. We will repair, replace or refund, and cover the delivery costs.
- This does not affect your rights under the Consumer Protection Act.
Who you are dealing with
Viral Verbatim is a trading name of Basileia Marketing and Creative Agency, registration number 2026/224462/07.
Weltevredenpark, Roodepoort, Johannesburg, 0179
Orders: orders@viralverbatim.co.za
Exchanges and returns: returns@viralverbatim.co.za
Phone: +27 81 214 4149
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