Privacy Policy
Last updated 26 September 2026
Who we are
Viral Verbatim is a trading name of Basileia Marketing and Creative Agency, registration number 2026/224462/07, Weltevredenpark, Roodepoort, Johannesburg, 0179. We are the responsible party for your personal information under the Protection of Personal Information Act (POPIA).
Information Officer
Ndumiso Mazibuko, info@viralverbatim.co.za
What we collect
- When you order: your name, email, phone number, delivery address, town or city, country, what you bought and your payment reference. Card details are entered on Yoco’s secure payment page. We never see or store them.
- When you have an account: your email and password. Passwords are stored in scrambled (hashed) form that nobody, including us, can read.
- When you join our mailing list: your email address.
- When you contact us or send a corporate enquiry: the details you choose to send.
- When you browse: technical information such as your IP address, browser, device and the pages you visit.
Why we use it
To process, deliver and support your orders, send confirmations and invoices, run your account, reply to you, send the updates you asked for, keep the store secure and prevent fraud, and understand how the store is used so we can improve it.
Who we share it with
Only the service providers needed to run the store, and only what each one needs: Yoco (payments), Afrihost (hosting and email), MailerLite (mailing list), our delivery partners PEP Paxi, PUDO, Aramex, PostNet and The Courier Guy (delivery details only), and analytics and advertising tools such as Google Analytics, Microsoft Clarity and Meta (how the site is used, and whether our adverts work). Some of these providers store information outside South Africa; we use providers that protect it to a standard comparable to POPIA. We never sell your information.
Cookies
Essential cookies keep your cart, login, checkout and security working and are always on. Analytics and personalisation cookies (Google Analytics, Microsoft Clarity) count visits, remember which quotes you viewed and record how you found us, for up to 30 days. Marketing cookies (Meta) help us measure whether our adverts work. If you arrive through a referral link, we remember the code for 30 days so it can be applied at checkout.
Analytics and marketing cookies are on by default. You can switch either off at any time in cookie settings; your choice applies straight away and is remembered for 12 months. You can also block or delete cookies in your browser settings; the store still works, although your cart may not be remembered.
How long we keep it
Order and invoice records for as long as the law requires for tax purposes. Mailing list details until you unsubscribe. Account details until you ask us to delete them, except records we must keep by law.
How we protect it
The whole site runs over an encrypted connection, passwords are hashed, payments are handled by Yoco, and access to customer records is restricted.
Your rights
You may ask what information we hold about you, ask us to correct or delete it, and object to marketing at any time. Every mailing list email has an unsubscribe link. Email info@viralverbatim.co.za and we will respond promptly. If you are unhappy with how we handle your information, you may complain to the Information Regulator (inforegulator.org.za).
Changes
If we change this policy, we will update the date above.